ONSITE VISITS BY CERTIFIED & TRAINED TECHNICIANS

• VOiP set up and configuration
• Software updates and trouble shooting
• Audio and Video installations and programming
• Headset cleaning and testing
• Transmit and receive levels tested
• On site repairs and upgrades
• Warranty administration
• Product Training and demonstrations
• Service level agreement administration

E-WASTE COLLECTION / DISPOSAL / REDEPLOYMENT

• Buy backs on old out of use equipement including headsets, phones and computers
• Collection of old end of life equipement for safe eco-friendly disposal through certified e-waste partners
• Safe disposal of all batteries through certified partners

COMMITTED TO OUR ENVIRONMENT

IN-HOUSE SERVICE CENTRE & HELP LINE

• Assessment and Repairs to all brands of headsets
• Large scale refurbishment and headset cleaning
• Warranty administration
• Software updates
• Repairs and maintenance to your old out of warranty products
• Headset engraving and tracking
• Bespoke headset modifications
• Fault logging directly with us or via our website
• Trouble shooting
• User guides and general information
• Order tracking
• Product advice

HOSPITAL STOCK

• Trenic carries minimum stock holding on all our brands to ensure quick turn arounds on all of your repairs and orders
• 100% uptime in your contact center with on site spares
• Adhoc headset cleaning kits
• A-Grade refurbished headsets for emergency use
• A-Grade refurbished VOiP desk phones and conference phones

ONSITE VISITS BY TRAINED TECHNICIANS

• All headsets will be checked and repaired on-site if necessary
• Instrument connectivity, USB/RJ49 plugs checked
• Transmit and receive levels checked
• Headset wire checked
• Fully cleaned
• Agents will be re-trained if required
• Headset care
• Correct use of headsets, microphone placement
• Troubleshooting
• New ear cushions/mic screens will be supplied as well as headset cleaning kits

HOSPITAL STOCK

• 100% uptime in your contact centre
• Different to on-ste stock
• 5% Hospital stock headsets
• Trenic Industries also carries minimum stock holding on all of our brands to ensure fast turn-around times on all your orders
• On-site headset service kiosk available as part of SLA

TRENIC IN-HOUSE SERVICE CENTRE

• Extend the life of your headsets and protect your investment
• Repairs to all brands of headsets in and out of warranty
• Repair and maintain your old out of warranty headsets
• Warranty replacements directly with us, regardless of who you purchased your headsets through
• Headsets are tracked via barcoding or unique engraving
• Extended warranty options

TRENIC HELP LINE

• Log faults directly with us, or via our website
• Trouble shooting
• Online assistance


Support


With over 20 years of experience in handsfree and telecommunications space, Trenic is ideally positioned to offer you full end to end support.

From your purchase decision through to the back up, maintenance and repair of all of the products and services we provide. Our highly skilled and innovative team will ensure that we support you every step of the way.


 
 

Nationwide Delivery


Repairs


The Trenic Care and Service Programmes include a host of features and services including rentals, financing and on-site maintenance.

These services can be tailored to suite your businesses exact requirements, taking into account your budgets and business processes. We have a highly qualified and experienced sales team backed by a dedicated in-house and mobile technical team for on-site services.

 
 

Nationwide Repairs & Support

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